Terms and Conditions

Bloom Raya Natural IVF Centers
Effective Date: 29 November 2025

Welcome to Bloom Raya Natural IVF Centers. These Terms and Conditions govern your use of our website (https://bloomraya.com) and the services we provide. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing, browsing, or using the Bloom Raya website or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. About Our Services

2.1 Medical Services

Bloom Raya Natural IVF Centers provides specialized fertility and reproductive health services, including:

  • Natural IVF and minimal stimulation fertility treatments
  • Functional medicine approach to fertility care
  • Comprehensive fertility assessments and diagnostic services
  • Personalized treatment protocols based on individual health needs
  • Nutritional medicine and lifestyle counseling
  • PCOS and hormonal disorder management
  • Treatment for IVF-failed cases

2.2 Website Services

Our website provides:

  • Educational content about fertility and reproductive health
  • Online appointment booking and consultation scheduling
  • Patient resources and treatment information
  • Contact forms and inquiry submission
  • Access to patient portal (for registered patients)

3. No Doctor-Patient Relationship

IMPORTANT: Use of this website, including reading content, submitting contact forms, or requesting information, does not establish a doctor-patient relationship. A formal doctor-patient relationship is established only when:

  1. You have been formally accepted as a patient after an in-person or virtual consultation
  2. A treatment plan has been mutually agreed upon
  3. Appropriate consent forms and medical records have been completed

4. Medical Disclaimer

4.1 Educational Purpose Only

The information provided on this website is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The content should not be relied upon for making healthcare decisions without consulting qualified healthcare professionals.

4.2 No Guarantees of Results

While we strive to provide the highest quality fertility care using evidence-based protocols and personalized treatment approaches, we cannot guarantee specific outcomes or results. Fertility treatment success depends on numerous individual factors including age, health status, medical history, and other variables unique to each patient. Any success rates, testimonials, or case studies presented are illustrative examples and do not guarantee similar results for all patients.

4.3 Seek Professional Medical Advice

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition, fertility concerns, or treatment options. Never disregard professional medical advice or delay seeking it because of something you have read on this website. If you think you may have a medical emergency, call your doctor or emergency services immediately.

5. Eligibility and User Conduct

5.1 Age Requirement

You must be at least 18 years of age to use this website and our services. By using our website, you represent and warrant that you are 18 years of age or older.

5.2 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others. You agree NOT to:

  • Use the website in any way that violates applicable local, state, national, or international law
  • Submit false, misleading, or fraudulent information
  • Impersonate any person or entity or misrepresent your affiliation
  • Attempt to gain unauthorized access to our systems, networks, or data
  • Introduce viruses, malware, or other harmful code
  • Use automated systems or software to extract data from the website (screen scraping, data mining, etc.)
  • Interfere with or disrupt the website or servers
  • Use the website for any commercial purpose without our express written consent

6. Appointments and Consultations

6.1 Booking Appointments

Appointments can be scheduled through our website, by phone, or via WhatsApp. When you book an appointment, you agree to provide accurate and complete information. All appointments are subject to availability and confirmation by our clinic staff.

6.2 Cancellation and Rescheduling

We understand that circumstances may require you to cancel or reschedule appointments. Please adhere to the following policy:

  • Cancellations must be made at least 24 hours in advance
  • Late cancellations (less than 24 hours notice) may result in a cancellation fee
  • No-shows without prior notice may be charged the full consultation fee
  • Repeated cancellations may affect your ability to book future appointments

6.3 Virtual Consultations

We offer virtual consultations via video conferencing platforms. By participating in virtual consultations, you acknowledge that you have a stable internet connection and appropriate device, and that you are in a private location suitable for discussing confidential health information. Technical difficulties do not constitute grounds for refunds, though we will make reasonable efforts to reschedule.

7. Fees and Payment

7.1 Consultation and Treatment Fees

All fees for consultations, treatments, diagnostic tests, and other services will be clearly communicated before services are rendered. Payment is due at the time of service unless alternative arrangements have been made in advance. We accept cash, credit/debit cards, UPI, and other payment methods as indicated at our clinic.

7.2 Treatment Plans and Estimates

Treatment cost estimates are provided based on anticipated protocols. Actual costs may vary depending on individual response to treatment, additional tests required, medication adjustments, or other clinical factors. We will inform you of any significant cost changes before proceeding.

7.3 Refund Policy

Refunds are handled on a case-by-case basis:

  • Consultation fees are generally non-refundable once the service has been provided
  • Treatment fees may be partially refundable if treatment is discontinued before completion, minus costs already incurred
  • Unused medications may be refunded according to pharmacy policies
  • Refund requests must be submitted in writing and will be reviewed within 15 business days

8. Intellectual Property Rights

8.1 Ownership

All content on this website, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, data compilations, and software, is the property of Bloom Raya Natural IVF Centers or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may view, download, and print content solely for your personal information and educational use. You may not modify, reproduce, distribute, create derivative works, publicly display, or commercially exploit any content without our express written permission.

8.3 Trademarks

The Bloom Raya name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Bloom Raya Natural IVF Centers. You may not use these marks without our prior written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our website and services, you consent to our Privacy Policy.

We comply with applicable data protection laws, including the Information Technology Act, 2000 and related rules. Please review our Privacy Policy to understand how we handle your information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Bloom Raya. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Your use of third-party websites is at your own risk, and we encourage you to review the terms and privacy policies of any third-party sites you visit. We do not endorse or make any representations about third-party websites or services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  1. Bloom Raya Natural IVF Centers, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or services
  2. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components
  3. We are not liable for any errors or omissions in the content, or for any actions taken in reliance on the information provided on the website
  4. Our total liability for any claims arising from these Terms or your use of the services shall not exceed the amount you have actually paid to us in the twelve months preceding the claim
  5. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law

This limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless Bloom Raya Natural IVF Centers, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from: (a) your violation of these Terms and Conditions; (b) your violation of any rights of another party; (c) your misuse of the website or services; or (d) any content you submit or transmit through the website.

13. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties regarding the accuracy, reliability, or completeness of content
  • Warranties that the website will meet your requirements or expectations
  • Warranties regarding the security of data transmission over the internet

While we strive to provide accurate and up-to-date information, we make no representations or warranties about the accuracy, completeness, or suitability of any information on the website for any particular purpose.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts of Bangalore, Karnataka, India shall have exclusive jurisdiction over any disputes arising from these Terms or your use of our services.

14.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms or your use of our services, you agree to first attempt to resolve the dispute informally by contacting us directly. We will make good faith efforts to resolve any disputes amicably.

If the dispute cannot be resolved through informal negotiations within 30 days, either party may initiate formal proceedings. You agree that any legal action or proceeding shall be brought exclusively in the courts of Bangalore, Karnataka, India.

15. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the updated Terms on our website with a revised effective date. For significant changes that substantially affect your rights, we may also provide additional notice via email or through prominent website notifications.

Your continued use of the website or services after such modifications constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you must discontinue use of our website and services immediately.

16. Account Registration and Security

If you create an account or patient portal login, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use or security breach
  • Ensuring that information in your account is accurate and current

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

17. Termination

We reserve the right to suspend or terminate your access to the website or services at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms and Conditions
  • Fraudulent, abusive, or illegal activity
  • Extended periods of inactivity
  • At our discretion for operational or business reasons

Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices or agreements published on the website, constitute the entire agreement between you and Bloom Raya Natural IVF Centers regarding your use of the website and services, superseding any prior agreements or understandings.

20. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate any of our rights and obligations under these Terms without restriction.

22. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

23. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:

Bloom Raya Natural IVF Centers
Bangalore, Karnataka, India
Email: info@bloomraya.com
Phone: 6361182419
Website: https://bloomraya.com
Contact Page: https://bloomraya.com/contact-us/

24. Acknowledgment

BY USING THIS WEBSITE OR OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR WEBSITE OR SERVICES.

Our Commitment

At Bloom Raya Natural IVF Centers, we are committed to providing exceptional fertility care through our personalized, evidence-based, and natural approach. These Terms and Conditions are designed to protect both our patients and our practice while ensuring transparency in all our interactions.
We value the trust you place in us and strive to maintain the highest standards of medical ethics, patient care, and professional conduct. Thank you for choosing Bloom Raya for your fertility journey.

Last Updated: 29 November 2025