Privacy Policy
Bloom Raya Natural IVF Centers
Effective Date: 29 November 2025
At Bloom Raya Natural IVF Centers, we are committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our clinics, use our services, or interact with us through our website or other digital platforms.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register as a patient or create an account
- Schedule appointments or consultations
- Fill out medical history forms
- Communicate with us via email, phone, or messaging platforms
- Participate in surveys or provide feedback
This information may include:
- Full name, date of birth, gender, and contact details (address, phone number, email)
- Government-issued identification documents
- Emergency contact information
- Insurance information and payment details
1.2 Health and Medical Information
As a healthcare provider specializing in fertility treatment using natural and functional medicine approaches, we collect sensitive health information including:
- Medical history, family medical history, and current health conditions
- Reproductive health information and fertility assessments
- Laboratory test results, hormone levels, and diagnostic reports
- Treatment plans, prescriptions, and medication records
- Clinical notes, consultation records, and progress reports
- Lifestyle information including diet, exercise, and nutritional assessments
- Partner or spouse medical information relevant to treatment
1.3 Technical and Usage Information
When you visit our website or use our digital services, we may automatically collect:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Device identifiers and mobile network information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing Medical Care: To deliver personalized fertility treatments, natural IVF protocols, and functional medicine consultations based on your individual health needs
- Treatment Planning: To assess your fertility status, develop customized treatment protocols, monitor progress, and adjust interventions as needed
- Communication: To schedule appointments, send appointment reminders, share test results, provide treatment updates, and respond to your inquiries
- Payment Processing: To process payments, manage billing, submit insurance claims, and maintain financial records
- Quality Improvement: To analyze treatment outcomes, improve clinical protocols, and enhance patient care quality
- Research and Education: To conduct anonymized research studies, contribute to medical knowledge, and develop educational materials (only with appropriate consent and de-identification)
- Legal Compliance: To comply with applicable healthcare regulations, respond to legal requests, and maintain required medical records
- Platform Improvement: To enhance our website functionality, improve user experience, and develop new digital services
3. Information Sharing and Disclosure
We maintain strict confidentiality of your health information. We may share your information only in the following limited circumstances:
3.1 With Your Consent
We will share your personal and health information with third parties only when you have provided explicit written consent or as permitted by law.
3.2 Healthcare Providers
We may share your health information with:
- Other physicians or specialists involved in your care
- Diagnostic laboratories and imaging centers
- Pharmacies for prescription fulfillment
- Hospitals or healthcare facilities where treatment is provided
3.3 Service Providers
We may share information with trusted service providers who assist us in operating our clinic, including:
- Electronic health record (EHR) system providers
- Medical billing and coding services
- IT and data security providers
- Communication platforms (email, SMS, video consultation services)
- Payment processors and financial institutions
These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes we specify.
3.4 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with court orders, subpoenas, or legal proceedings
- Reporting to government authorities as mandated by healthcare regulations
- Public health reporting and disease surveillance
- Preventing serious threats to health or safety
3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
4. Data Security
We implement comprehensive security measures to protect your personal and health information:
- Physical Security: Restricted access to our facilities, secure storage of paper records, and visitor control protocols
- Technical Security: Encryption of data in transit and at rest, firewalls, secure servers, regular security audits, and access controls
- Administrative Security: Staff training on privacy and security protocols, confidentiality agreements, role-based access controls, and regular policy reviews
- Monitoring: Continuous monitoring for unauthorized access, regular security assessments, and incident response procedures
Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach affecting your personal health information, we will notify you and relevant authorities as required by applicable law.
5. Data Retention
We retain your personal and health information for the following periods:
- Medical Records: We retain complete medical records for a minimum of 7 years from the date of last treatment, or as required by applicable medical record retention laws in India
- Billing Records: Financial and billing records are maintained for 7 years or as required by tax and accounting regulations
- Communication Records: Email correspondence and other communications may be retained as part of your medical record or for operational purposes
- Research Data: De-identified data used in research may be retained indefinitely for scientific purposes
After the retention period expires, we securely dispose of your information through shredding of paper records and secure deletion of electronic records.
6. Your Rights and Choices
You have the following rights regarding your personal and health information:
- Right to Access: You may request copies of your medical records and personal information. We will provide access within 30 days of your request, subject to applicable laws and reasonable administrative fees
- Right to Correction: You may request corrections to inaccurate or incomplete information in your medical records. We will review and respond to such requests in accordance with medical record-keeping standards
- Right to Restrict Use: You may request restrictions on how we use or disclose your health information. We will consider such requests but may not be able to agree if the restriction would interfere with your treatment or our legal obligations
- Right to Confidential Communications: You may request that we communicate with you through specific means or at specific locations to protect your privacy
- Right to an Accounting of Disclosures: You may request a list of certain disclosures of your health information that we have made
- Right to Opt-Out: You may opt out of receiving marketing communications, newsletters, or promotional materials at any time
- Right to Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time (though this will not affect the lawfulness of processing before withdrawal)
To exercise any of these rights, please contact our Privacy Officer using the contact information provided in Section 11 below.
7. Children’s Privacy
Our services are designed for adults seeking fertility treatment. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete such information promptly.
8. International Data Transfers
Your information is primarily stored and processed in India. If we need to transfer your data internationally (for example, when using cloud services with international servers), we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. We use:
- Essential Cookies: Required for website functionality, including session management and security
- Analytics Cookies: Help us understand how visitors use our website and improve user experience
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We do not use cookies to collect sensitive health information.
10. Third-Party Links
Our website may contain links to third-party websites, including educational resources, research institutions, or partner organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on our website with a revised effective date. For material changes that significantly affect how we handle your health information, we will provide direct notice to you via email or through our patient portal. Your continued use of our services after such changes indicates your acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Bloom Raya Natural IVF Centers
Privacy Officer
Bangalore, Karnataka, India
Email: info@bloomraya.com
Phone: 6361182419
Website: https://bloomraya.com
We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 30 days.
13. Consent and Acknowledgment
By providing your personal and health information to Bloom Raya Natural IVF Centers and using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please discuss your concerns with our Privacy Officer before proceeding with treatment.
Our Commitment to You
At Bloom Raya Natural IVF Centers, we recognize that fertility treatment is a deeply personal journey. We are committed to maintaining the highest standards of privacy, confidentiality, and data protection while providing you with personalized, evidence-based care. Your trust is essential to the therapeutic relationship, and we treat your information with the utmost respect and care it deserves.
